At Smile Invent Dental Clinic, Bandra East, Mumbai, we follow transparent and ethical practices for cancellations and refunds. All requests are reviewed on a case-by-case basis, subject to clinical and administrative assessment.
CANCELLATION
- Cancellations must be requested at the earliest after booking.
- Cancellation requests may not be accepted once treatment planning, laboratory work, or procurement of dental materials has begun.
REFUND
- Refunds may be considered in cases of incorrect or duplicate payment, or when a patient becomes medically unfit to proceed with the planned treatment.
- Dental treatments are medical procedures and outcomes may vary; refunds, if any, are approved only after internal clinical review.
- Fees for consultations, diagnosis, X-rays, treatment planning, membership plans, and laboratory work are non-refundable.
REFUND PROCESSING
- A written request must be submitted within 6 months of treatment initiation or completion.
- Dental appliances (crowns, dentures, aligners, implants, orthodontic appliances) must be returned to be eligible for refund consideration.
- Approved refunds are processed within 15–30 working days via bank transfer or clinic credit.
REFUNDS NOT APPLICABLE
- Once treatment has started or appliances have been ordered or placed
- Due to patient non-compliance, delayed follow-ups, or treatment taken elsewhere
- For aligners after scans or impressions are completed
- For treatments availed under zero-interest or third-party finance schemes